Same agent. Spoken out loud — or over the phone.
One tap in the widget and your visitor is on a real-time voice call with the same persona, knowledge base, and integrations as text chat. Bring your phone number, or use Quincer's gateway, and the same agent answers it.
23 voices · 3 providers · barge-in
xAI Grok Realtime, OpenAI Realtime, Google Gemini Live. Pick the voice that fits your brand. Real-time barge-in means callers can interrupt the agent the way they'd interrupt a person.
Inbound phone — bring your number
Hook a phone number to phone.quincer.com via SIP or PSTN. Quincer answers, qualifies, books, and hands off to a teammate when the conversation deserves a human.
Caller-ID memory (Growth+)
Mobile callers are recognized by E.164 caller-ID. Quincer remembers who they are, what they bought, what they asked about last time. Fail-closed: no caller-ID, no memory leak.
Live human takeover
A licensed user (Live Handoff seat) can take over an active voice call from the Live Conversations page — routed in as a human agent. Without the seat, the agent prompts the caller to switch to text.
Pick a metered bundle or bring your own xAI key.
Voice is an opt-in add-on on every plan. Metered monthly: Voice 60 ($26), Voice 180 ($59), Voice 960 ($249). Or Voice BYOK Unlimited at $49/mo flat (you pay xAI directly). One-time top-ups available. Live handoff seats $19/user/mo. Full breakdown at /docs/voice.
Inside the widget, or coming through the phone.
In-widget voice
One tap on the headphone chip and your visitor is on a real-time call with the same persona. Four UI layouts (tap-to-talk, always-on, headset, kiosk), barge-in, and knowledge-base grounding.
Inbound phone (PSTN / SIP)
Hook a phone number to phone.quincer.com. Quincer answers, qualifies, books, and hands off to a teammate when the call deserves a human. Caller-ID memory recognizes repeat callers on Growth and up.
Pick up the call. Even at 2 a.m.
One agent for chat, voice, and phone. Same persona, same knowledge, same memory.