Answer DMs and comments with the same agent that runs your site.
Facebook, Instagram, WhatsApp — same persona, same knowledge base, same sales playbook. Pre-approved templates handle WhatsApp's 24-hour window. Negative comments get a private-reply DM pivot, not a public thread.
DMs across FB, Instagram, WhatsApp
One inbox, one persona. The bot replies in the visitor's language, hands off to your team when escalation is warranted, and writes the conversation back to your CRM.
Comment replies — thank, answer, or DM-pivot
Positive comments get a thank. Honest questions get an answer. Negative or sensitive comments get a Private Reply API DM so it never lives publicly. Same rule on Facebook Pages and Instagram.
WhatsApp Message Templates
Pre-approved templates handle the 24-hour reply window automatically. Quincer picks the right template based on intent and tone.
No website required
Pick the social-only path at signup. You can run Quincer purely on your social channels with no website embed at all.
What ships today
Answer every DM. Reply to every comment. In every language.
No website required — pick the social-only path at signup and Quincer runs entirely on your social channels.