Changelog

Every ship, in reverse chronological order.

New features, capability additions, integrations, and fixes — written by the team, surfaced here the moment we announce them in the dashboard.

June 2026
featureJun 26

Monthly Performance Report: your AI's ROI, in your inbox

On the 1st of each month, your account now gets an executive performance report by email — conversations handled, resolution rate, median first response, CX score, a 6-month trajectory, and an estimated support cost saved with every assumption shown. The ROI is deliberately conservative (it only counts resolved chats that would have reached a human), so it holds up to a finance review. It also surfaces the top content gaps worth closing and recommended next moves. Tune the cost assumptions and preview last month's report under Settings → Reports.

improvementJun 26

Pick a persona for each social channel

You can now choose which persona handles each connected Facebook Page, Instagram account, and WhatsApp number — right from Integrations → the connection's Account tab. Run a playful, on-brand persona on Instagram and a buttoned-up one on Facebook, each with its own system prompt and tools. The assigned persona answers that channel's comments and DMs; leave it on "Widget default" and nothing changes. Find it under Integrations once a Meta channel is connected.

featureJun 26

Sentiment escalation: auto-flag conversations that turn negative

Your assistant now watches conversation sentiment and escalates the ones going sideways. When a visitor sends several negative messages in a row, the conversation is automatically routed to a human — flagged on the Live Conversations dashboard, or posted to your Slack, Teams, or Telegram escalation channel with a Take over button. Set the negative-streak threshold and a cooldown per persona under Persona → Channels → Sentiment escalation. Requires sentiment scoring (Analytics → Sentiment). Scale plan.

featureJun 16

Know how every conversation feels

Turn on Sentiment scoring (Analytics → Sentiment) and Quincer classifies every visitor message — positive, negative, a question, or neutral — and rolls it up per conversation. The new Sentiment tab shows your message-sentiment mix, average sentiment over time, and a "Needs attention" list of the conversations with the longest run of negative messages, so you can jump on a frustrated visitor. It runs on the lightweight utility model, off the chat's critical path, and is off by default.

featureJun 16

See your customer satisfaction at a glance

Your Analytics → Feedback tab now gives the full CSAT picture: average rating, resolution rate, and — new — your response rate (how many conversations actually left feedback) plus a responses-over-time trend and a per-persona breakdown. Averages built from only a handful of ratings are flagged as directional so a couple of responses never mislead you. Turn on the CSAT survey from that tab to start collecting it.

featureJun 16

Privacy controls: automatic data retention & deletion

You can now control how long Quincer keeps personal data and respond to data requests, all under Settings → Privacy. Set an automatic deletion window per data type — visitor memory, chat & voice transcripts, voicemail recordings, leads, surveys, and inbox email — and Quincer deletes anything past that window daily (files included). Need to handle a data-subject request? Look up, export, or permanently erase everything held about one person — by email, phone, or visitor ID — across every store. Every deletion is logged for your compliance records.

May 2026
featureMay 31

Visitor & team memory: your assistant now remembers people

With Subject Memory on, your assistant recognizes returning signed-in visitors — greeting them by name, recalling what they asked about last time, and skipping questions they've already answered. It also remembers social commenters, and gives the dashboard Pilot recall of your team's recent changes. Off by default, opt-in per widget, verified-identity only, with per-person export and delete (GDPR).

featureMay 31

Microsoft Teams: bring your AI assistant into your channels

Connect Quincer AI to Microsoft Teams so your assistant can answer questions and hand off to humans right inside your team's channels and 1:1 chats — with per-persona channel routing and a dedicated history channel.

featureMay 31

Custom Tools: connect any REST API to your assistant

Give your assistant new abilities by connecting your own REST APIs as tools — no code on our side. Part of a redesigned Integrations dashboard that makes connecting Slack, HubSpot, Calendly, Google, and more far clearer.

featureMay 1

OpenClaw integration: one-click connect, full API

Your OpenClaw agent can now drive Quincer end-to-end. One-click Connect OpenClaw in the integrations page spins up a dedicated OpenClaw team member and issues a scoped API token — no webhook setup, no manual role assignment. The token powers a new /api/v1 surface covering conversation takeover, reply, and handback plus full leads and activities read/write. A downloadable SKILL.md drops into ~/.openclaw/workspace/skills/quincer/ and OpenClaw is live.

featureMay 1

Manage leads from inside Perplexity Computer

Ask Perplexity Computer to show your hot leads, take over a live chat, or update lead stage — in plain English. Actions are attributed to a dedicated Perplexity team-member identity in your Quincer inbox, so you get a full audit trail instead of anonymous bot activity.

featureMay 1

Your voice widget now speaks 30+ languages

Visitors can talk to your voice agent in their preferred language and get responses back in the same language — no cascading speech-to-text / translation / text-to-speech pipeline, no extra latency. Configure supported languages, set a default, and turn on auto-detect in Widget → Customize → AI agent. English, Spanish, French, German, Japanese, Arabic, Hindi, Mandarin, and more.

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